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Delivery & Returns

Delivery

  • All orders over £150 excluding vat are FREE from delivery charges for UK mainland customers. A Standard Delivery Charge of £6.49 excluding vat will be applicable to all orders that fall below this amount.
  • We offer Next Day Delivery, provided you place your order before 11am and the items are in stock. A surcharge will be added to your order for this service.
  • For Next Day Delivery please contact our offices on 020 8671 5959 so we can check stock levels and arrange this for you.
  • The Lead times featured on our website for all our products are only to be used as a guide and in some cases they can of course be improved.
  • In some rare circumstances, there may be an increased delay in getting your order to you, but we will endeavour to inform you as soon as possible.

Returns

  • Claims for non-receipt, discrepancies or damaged goods must be notified in writing to us within 48hrs from receipt of delivery.
  • In the event that goods need to be returned, please contact us to arrange this.
  • Should you wish to return any unwanted item (provided the item is in its original condition and original packaging) please notify us within 48hrs of receipt of delivery.
  • Any unwanted item (provided it meets the above mentioned criteria) will be subject to a 25% restocking charge.
  • We cannot accept returns of personalised items.